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Skilled mediation
requires the effective synthesis of problem solving,
effective communication and negotiation
skills - and the ability to utilise these skills, as a neutral
process manager, in a structured environment that helps parties generate
solutions to resolve their problems, differences and disputes.
We therefore regard mediation as a very high level skill and as one that
builds on core skills, such as those above, and distinct personal attributes.
We've been training people in mediation for almost twenty years.
While, on average, we consider that less than 10% of our trainees are
natural mediators, almost 100% obtain enormous value and benefit from
undertaking mediator training. Almost invariably, participants gain
powerful new insights into themselves, their thought processes, the way
they form perceptions of and deal with issues, people and relationships
etc.
Our Mediation Training Program is modular. The final, 2 day module
builds on and comes after our Complaint
Handling, Communication, Problem Solving and Negotiation training
programs. Alternatively, we offer an intensive 5 day program covering
all of these topics in logical sequence.
The Mediation Program is detailed below. For details of the other
core programs, please follow the relevant links.
Day
1 - Mediation Theory and Techniques
Concepts of Dispute Resolution
- Major dispute resolution
processes compared nature, style, process, philosophy, objectives
and applications.
The
Mediation Process
- Overview of the
Mediation process form, function and effect.
- Role of the Mediator
as energiser and process manager:
- Generate and
maintain trust and constructive optimism.
- Promote active
problem solving.
- Promote interest-based
bargaining.
- Listening,
re-framing and interpreting.
- Reality checks
and managing parties' expectations.
- Handling intense
emotions and fears.
- Power balancing.
- Overcoming
common personal and process blockers.
- Managing the process dynamics - joint and separate meetings, scribing
and use of whiteboards / visual aids.
- Managing the
interface with lawyers and other stakeholders.
- Preparation for
mediation:
- Recognising
personal influences culture, attitudes, skills and attributes.
- Preliminary
liaison / meetings.
- Agreement to
mediate and the Mediation Agreement.
- Parties, representatives,
supporters getting the right people to the table.
- Authority
to negotiate and settle.
- Confidentiality.
- Logistics
setting the time and place.
- Location logistics
creating the right atmosphere, seating and other environmental
issues, process control, generating, focusing and maintaining momentum.
- Conduct of the
Mediation:
- Mediator's approach and style.
- Outline of
process stages.
- Mediator's
opening statement welcome, objectives, issues to be resolved,
hope and trust, housekeeping issues, ground rules etc.
- Party's opening
statements objectives, issues, needs and interests.
- Discussion
of issues (joint and separate sessions as required).
- Joint and separate
sessions.
- Identify and
record points of agreement and points of difference.
- Generate options
that could produce solutions.
- Develop and
record agreement.
Day
2 - Mediation in Practice - Exercises
- Conduct 3 fully
supervised and assessed mediation role plays, with structured feedback
provided by experienced mediators acting as coaches.
- Practical applications
for mediation - at work and at play.
- Group feedback
and questions.
- Professional Accreditation
and commercial applications.
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