Modern, best practice risk management requires
all organisations, irrespective of their type and size, to have appropriate
and effective Conflict Management Systems
in place and working effectively.
In many industries this is now a statutory or regulatory requirement
enshrined in Codes of Conduct and enforced by official complaint bodies,
such as Ombudsman Offices and Mediation Schemes. Increasingly, these
requirements are supported by Trade Practices and other specific legislation.
Professions and industries that currently enjoy self-regulation are coming
under increasing pressure from governments and regulators to establish
acceptable systems - partly for self-defence against spiraling litigation
risks, partly through social demand for increased consumer protection
and partly as an insurance requirement to reduce their inherent operating
risks.
The essential principles behind effective Conflict Management Systems
are now well-established. High quality systems can be introduced
into organisations of all types and sizes relatively quickly and inexpensively,
where they produce immediate benefits through improved internal and external
relationship and risk management.
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