Jon Kenfield LLB
CA FIAMA
CEO, Dispute Solutions
Phone:
+ 61 3 9645 9229 (city office)
Fax:
+ 61 3 9645 9228 (city office)
Mobile:
0414 816 789
Email:
Jon Kenfield
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A Problem Solving Approach
Long ago we discovered that almost every assignment, from dispute resolution
to strategy planning to conflict management consulting, benefits from
the early application of a simple problem solving approach.
Consequently, every brief we receive gets the same intake (initial) treatment:
- Identify, as much as possible, all of the
people, problems, issues, interests and needs involved.
- Assess, as much as possible, all of the
people, problems, issues, interests and needs involved.
This intake process enables us to design and implement a response that
is more likely to produce the best possible outcome, as quickly and as
cost-effectively as possible.
The response is also delivered in two stages:
- Design the response - select the most suitable
people and processes for the parties and the problem.
- Implement the response - start working on
solving the problem / resolving the dispute.
This entire process is usually completed with several phone calls or
meetings, and/or with the help of a Preliminary Planning Meeting.
As soon as we are ready to start working on the problem itself, we use
a similarly structured, four stage approach.
Our 4 stage methodology looks like this:
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